IT Case Study – FIRST - TNTMAX
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IT Case Study – FIRST


FIRST is a global events agency that provides world-class Strategy, Creative & Design, Venue Sourcing, Event Technology, Planning, Production, and Data & Analytics solutions to a wide range of brands, through FIRST Events, FIRST Experiential and FIRST Solutions. The company has more than 360 employees based out of hubs in New York, Los Angeles, London, Dublin and Singapore. FIRST clients include Fortune 500 brands across financial services, aerospace, consumer electronics, technology, medical and healthcare, automotive, media and the non-profit sector.

TNTMAX came on board when the New York team included fewer than twenty employees and was looking for an IT firm they could trust and grow with. The company wanted a partner that would understand their technology requirements and provide recommendations, then implement, manage and fully support those recommendations, so they could focus on their core business. As the company grew, their requirements for security and compliance grew as a direct result of client demands. With a new company sustainability and continuity plan in place, management now required high availability so they could operate 24/7/365. To meet their continually growing demand, the team needed to achieve redundancy with a short meantime to recovery. Daily managed service, support and training continue to increase across continents.

Solution – Global IT Focus

As FIRST grew, we learned to be agile and to adjust to their very fast pace in order to provide them with the technology they required – all the while focusing on return on investment (ROI) and speed of roll-out. We also had to work with two key FIRST offices – Americas and EMEA – each with a different information technology environment, strategy and management style. We needed to create a global standard information strategy that would focus on improving communication, reliability, fault tolerance and security. We started by focusing on email communications by adding redundancy across all continents and increased security layers. We migrated some information assets to the Cloud, where it made sense for the company, while we consolidated other components in-house and in data centers to keep required control over digital assets while increasing fault tolerance and reliability. We rolled-out a secure VPN connectivity with two-factor authentication and ASE-256 for secure remote access. Additionally, we interconnected company sites cross-continent using encrypted VPLS. TNTMAX helped to recruit an in-house Vice President of Technology and Security (VPTS) for FIRST, and we worked hand-in-hand with the VPTS for managed IT services, security and disaster recovery testing, policy and procedure development and implementation, GDPR compliance requirements and daily support. We developed the company’s information security, data protection, cyber security, physical security, audit policies and procedures and are performing a phased deployment and training. We embedded TNTMAX staff in the company to provide daily on-site support and management as part of our augmented managed services. Today, FIRST has grown to several hundred employees worldwide with continued growth expected. TNTMAX plans to grow with them as their trusted IT partner.

Result – Grateful for the Longstanding Partnership

Today, FIRST has a centralized global IT strategy with a company-wide focus. FIRST is moving forward by implementing key security compliance to ensure company and client data is protected. Because of TNTMAX’s ability to adjust our clients’ needs and provide them with a high level of augmented managed services and partnership, FIRST can continue focusing on their core business without taking their foot off the gas.

IT Services Provided:

  • Backup & Disaster Recovery
  • Cloud Migration & Management
  • Desktop Support
  • Email and Spam Protection
  • Embedded Support
  • IT Support & Monitoring
  • IT Strategy & Consulting
  • Malware Protection
  • Managed Services
  • Network Design & Infrastructure
  • Phone System VOIP
  • Security & Compliance Development and Implementation
  • Server Design & Virtualization
  • System Integration / API
  • Wireless Network
  • Website Hosting
  • Website Programming and Security Support

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