Case Study – Eastern Christian Children’s Retreat
The Eastern Christian Children’s Retreat (ECCR) is home to over 100 individuals with intellectual and developmental disabilities. The residents’ special needs are completely taken care of 24 hours a day, 7 days a week and 365 days a year. ECCR opened its door in 1972 and now fully manages 13 residential facilities. In 1987, ECCR began developing group homes in the surrounding communities in order to provide its residents with a more home-like supportive living environment. As a result of these expansions, their technology and security requirements grew. When ECCR knew they needed a trusted IT partner to help them with recommendations and manage their information technology (IT), they contacted TNTMAX. We performed a comprehensive audit of their network, security, hardware and software they use each day. We identified the key areas of their information technology that were out of date, unreliable, unsecure and in need of an upgrade. We developed an upgrade strategy, broken out over several years, that would address the most pressing needs first and spread out the rest of the changes over several years. This provided ECCR with a way to stay within budget. We also provided guidance as ECCR worked toward HIPAA compliance by performing a HIPAA Security Risk Analysis (SAR), and we also worked with them to develop their security compliance and policies to be in line with HIPAA requirements.
Solution – New IT Focus
The Retreat’s in-house person in charge of IT support needed a qualified professional IT consulting partner with experience and vision in all aspects of information technology so she could focus on her primary job at ECCR, which was not IT. That is when TNTMAX was selected to take over the organization’s IT support and provide technology recommendations. Once we performed the audit and gathered a list of requirements, we worked with ECCR’s management to prioritize these requirements based on urgency, security and cost. We provided a comprehensive plan of action with a detailed budget and milestones that ECCR could action over several years. When the plan went into action, we reviewed it on a yearly basis, updating and adjusting as needed to address changes in the organization’s requirements. This plan of action encompassed the server upgrade, cloud migration, HIPAA-compliant email, virtualization, secure wireless deployment, secure VPN, security and HIPAA compliance roll-out, security procedures and policies development, a focus on disaster recovery and a data backup strategy which also included training and on-going support.
Result – Satisfied Customer with Right IT Partner
ECCR now has a technology partner that they trust and can rely on. By using a TNTMAX dedicated consultant, a level of continuity is built, allowing for better and more efficient support. ECCR knows they can focus on taking care of their residents, and TNTMAX will take care of their IT needs with the same level of dedication and care. The search to find the right IT partner can be difficult, but one that paid off well in the end for the Eastern Christian Children’s Retreat.
IT Services Provided:
- Backup & Disaster Recovery
- Cloud Migration & Management
- Data Base Administration
- Email and Spam Protection
- IT Support & Monitoring
- IT Strategy & Consulting
- Malware Protection
- Phone System
- Security & Compliance
- Server Design & Virtualization
- Web Site Hosting
- Website Design and Development
- Wireless Network